Returns policy:
At SPARKLE PLANTS we guarantee only to send you first class products and will inspect everything carefully before it leaves us to make sure it's in excellent condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem,here’s what to do:
Contact Customer Services
Please either phone on 07547357530 between 9 and 5, Monday to Friday or email info@sparkleplants. Otherwise write to:
SPARKLE PLANTS
31 Avon Road
Bathgate, West Lothian
EH48 4AH
Incorrect Goods
If we sent you something you hadn't ordered please contact us within 14 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you’ll not be charged.
Damaged In Transit
If your purchase is damaged in transit, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.
Damaged or Defective Goods
If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.
Cancellation rights
Please note that you are entitled to cancel your order if you so wish,provided that you exercise your right no longer than 14 days after the day on which you receive the goods.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your purchase by a clear statement, including details of your name,address, details of the order you wish to cancel and, where available, your phone number and email address.
Notice of such cancellation may be given by contacting our Customer Service team on 07547357530 between 9am and 5pm Monday to Friday, or by emailing info@sparkleplants.com
If you decide to cancel, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). We may make a deduction fromthe reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Returns
You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return and that it's not something you've tried out and not liked!Please note, we do not refund the original delivery cost or reimburse you for the cost of returning an item to us
Once our customer service team have confirmed the next step of the return process, goods must be returned at your cost to:
Returns:
SPARKLE PLANTS
31 Avon Road
Bathgate, West Lothian
EH48 4AH
All goods must be returned with a copy of your order confirmation,reason for your return and one method of contact (e.g. contact number, email address). Once we have received your return, your refund will be processed within 7 working days.
Items purchased online through Sparkleplants.com must be returned directly to the above address.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use are corded delivery service to return items.
To get a full refund, simply return the items to us in its original condition, in its original packaging within 28 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging,we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
