Terms & Conditions:

Please read these Terms and Conditions carefully, they explain the basis on which you agree to use this website and make purchases of goods described on the website.

No part of this website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending an order confirmation email to you.

Orders

Your order is an offer to purchase goods from us. When you place an order with us (being your offer to purchase goods), you do so in accordance with these terms and conditions, subject to our acceptance of your order. We shall have the right to refuse to accept any orders placed for goods.

Our acceptance is indicated by us sending to you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between Sparkle Plants and you.

If we, for any reason, do not accept your order, any sums paid by you in relation to that order will be refunded within 14 calendar days.

You are responsible for the accuracy of an order and for giving us any information necessary for us to perform the contract.

Goods, Pricing and Availability

We try to give the best representation of the goods we sell, however please note that all graphical representations (including photographs) and descriptions of goods available from us are intended as a guide only.

Please note that unless indicated otherwise, plant pots are not 100% waterproof and we recommend the use of a liner to protect the pots and prevent damage to floors and furnishings.

All pricing information on the website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

If prices increase between the date of your order and the date of dispatch, we reserve the right to email you to ask if you wish to proceed. If not, you will be entitled to cancel the order without charge.

All prices on the website include VAT (where applicable).

If, by mistake, we have under-priced goods, we will not be liable to supply goods to you at the stated price, provided that we notify you before we dispatch the goods to you. In these circumstances, we reserve the right to cancel and refund your order in full.

We neither represent nor warrant that goods will be available. If after having received your order we are unable to source goods we reserve the right to cancel the order.

Payment

We will take payment upon receipt of your order. We accept no liability if delivery of the goods is delayed by the supply of incorrect payment details. If we cannot gain full payment for the goods when the order is placed, we reserve the right to cancel the contract and delivery.

Where payment remains outstanding, for whatever reason, title remains with Sparkle Plants until it has been received.

Payment card information is always encrypted during transfer over networks. By ordering goods from our website you are giving us your consent to pass details essential for purchasing goods to our payment service provider.

We will not store these payment details, however our payment service provider may store them. We will take all reasonable care to keep all information connected with your order secure, but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including payment and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.

Delivery

The goods which can be ordered via our website are only available for delivery to you if you are based in our delivery area. We aim to dispatch all goods purchased by you within the indicated time frame on the product pages and in any event no later than 30 calendar days of our initial order confirmation, unless stated otherwise by the dispatch message on the product page at the time of ordering.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for incorrect delivery addresses or damage to the goods as a result. Delivery costs will not be refunded where an order is returned to us as undeliverable due to an incomplete or inaccurate address.

Delivery times are not guaranteed. If delivery is delayed due to any events beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended.

Packaging and delivery charges are included in your final order total. However, we may determine the circumstances (quantity/destination) of a particular order require a custom delivery/handling charge (regardless of free delivery promotions), in which case we will contact you to agree an appropriate charge.

Delivery shall be deemed to occur at the time when the goods first arrive at the delivery address provided to us by you. The goods shall remain our property until you have paid for them in full or we have delivered the goods to you (whichever occurs later).

Risk of damage to or loss of the goods will be your responsibility from the time we deliver, or first attempt to deliver, the goods to the delivery address you provided whether or not a signature of receipt has been obtained.

You can add delivery instructions for the courier in the shopping basket. These instructions are printed on the address label for our couriers to follow (excludes Royal Mail deliveries). If you request your items to be left unattended, this is at your own risk and we are unable to reimburse you for any lost or weather damaged items.

Cancellations, Returns and Refunds

To cancel or change your order, you can email us at(((((((())))))))) with your instructions, entering the words ‘Cancel Order’ or use the Contact Us page.

Your rights if you cancel the contract will depend on the type of goods purchased, whether there is anything wrong with them, how we are performing and when you decide to end the contract:

Cancellation Before Dispatch:

Orders  may be cancelled up to the point of dispatch. Our handing time is usually same day Monday to Friday for stock ordered before 10 am.

Cancellation After Dispatch:

We are committed to providing you with the highest quality planters and ensure all our planters are carefully inspected before dispatch, to reach you in the best condition.

We aim to be fair and reasonable in our approach to supplying planters to you. If you have any concerns about your planter upon receipt, please notify us within 7 days so we can resolve this for you. You can return your planter within 7 days from the day of delivery for a refund or replacement, however you must retain the original packaging so that planter can be returned to us in an appropriate manner.

We can assist you with the return and instructions for care and repacking. We do require you to contact us beforehand to agree the return and we reserve the right to ask you to send digital photographs to understand any issues.

Where planters have become damaged in transit to you or you have received incorrect planter, returns are free of charge.

If you have changed your mind you can return your plants to us within 28 days at your cost.

We will refund the cost of the planters in full, provided that they are in no worse condition on return to us than at the time of delivery. Unfortunately, we are not able to refund the cost of delivery in this situation. Used out or damaged planters will not be accepted. We reserve the right to refuse a refund of returned items if they are not received in good order.

After 28 days from the day of delivery (or first attempted delivery) you have expressed your satisfaction with the planters, you recognise they are perishable and that we have no control over the conditions in which you maintain them and we will have no further liability for them.

Faulty Goods:

You must notify us of the defect within 14 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).

If we agree with you that the goods are faulty and that the fault was not caused by your neglect or misuse of the goods, or fair wear and tear, we will (depending on the circumstances) replace, refund or repair (if possible) the faulty goods at no cost to you.

If we require the goods to be returned we will arrange for collection at no cost to you.

Please note, the unique nature of handmade  produces variations in colour, glaze, form and size. These are expected as part of the individuality and charm of the piece and should not be considered as faults. We reserve the right to ask you to send digital photographs to better understand any issues.

Incorrect Goods:

You must notify us as soon as you discover the mistake and within 7 days of receipt. We will arrange for our carrier to collect the goods from you. Please note; we are unable to refund returns costs for incorrect items should you decide to use an alternative unauthorised service.

We will either, at your choice: (a) send you the correct items as soon as possible after receipt of the returned goods; or (b) refund the price of the goods and delivery.

Change of Mind:

You may cancel your order in accordance with your legal rights under the Consumer Contracts Regulations 2013, which allows you to change your mind within 14 days of delivery of the goods to you and receive a refund.

If you have exercised your right to change your mind, we reserve the right to make a deduction from the amount of any refund for loss in value of the goods returned or where the goods show signs of unreasonable use.

Please return the goods to us in their original packaging, quoting the order reference number. Return costs are your responsibility and returns are sent at your risk re damage or loss. We therefore advise that you use a tracked service to cover lost parcels.

Planters and pots should be packaged to protect against breakage as we cannot refund items that arrive damaged. Please note, for larger pots that also have individual, lightweight product packaging, these boxes are not suitable for protection during shipping. Please use a double wall outer box and wrap the pots in heavy duty bubble wrap or stiff cushioning paper to cushion and brace the pots against any movement in the box during transit.

Business Orders

Orders placed on behalf of a business (incorporated or non-incorporated), charity or government organisation are not subject to the Consumer Contracts Regulations 2013. The ordering party warrants they are authorised to transact on behalf of the organisation; orders in excess of £150 are non-cancellable nor returnable due to change of mind; damages in transit, discrepancies or quality issues must be reported within 24 hours of receipt of the items and all returns require pre-authorisation.

Cancellation by Us

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the goods you have ordered; we do not deliver to your delivery area; payment is not received in full; goods you ordered were listed at an incorrect price in error; or defamatory or abusive communications are made directly to our customer support team or on public forums.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted as soon as possible but in any event within 30 days of your order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Privacy

Sparkle Plants is committed to protecting and respecting your privacy and the security. Our Privacy Policy sets out the terms on which we process any information we collect from you or that you provide to us and provides information about the cookies on our website.

By using our website, you consent to such processing and you warrant that all information provided by you is accurate. Please read our Privacy Policy for more information.

Limitation Of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. We make no warranty that this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the goods. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.

Nothing in the Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Matters Beyond Our Control

We will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Intellectual Property

All content included on the website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Sparkle Plants, our affiliates or other relevant third parties.

By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given our express written permission to do so.

Changes to the Service and these Terms and Conditions

We reserve the right to change the website, its content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes.

If we are required to make any changes to these Terms and Conditions pertaining to the sale of goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Sparkle Plants.

Law and Jurisdiction

These Terms and Conditions and the relationship between you and Sparkle Plants and shall be governed by and construed in accordance with English law. Sparkle Plants and you agree to submit to the exclusive jurisdiction of the English Courts.

Contact Us

To contact us, (including to discuss any complaint), please email ((((((()))))))) or use the Contact Us page on the website.